Your stay, made simple.
Find quick answers to our most common guest questions here.

  • Network: HOTEL G GUEST
    Username: LAST NAME
    Password: ROOM NUMBER

    1. Fill the water tank.

    2. Turn on the machine by pressing the black button on the top.

    3. Lift lever and place capsule with foil facing the front.

    4. Close the lever and place a cup under the coffee outlet.

    5. Press desired preparation – Espresso (short cup) or Lungo (long cup).

    6. Blinking light: warming up.

      Steady light: ready

      Preparation will stop automatically.

  • Text us (DO NOT CALL) at: (415) 841-3375

  • Gym, open 24/7, and your room keys will give you access.

    Ice machine – located across from the stairs that leads to the 2nd floor.

    • Unlimited WIFI Access

    • Nespresso Machine (unlimited capsule refills*)

    • Beyond TV GuestCast – cast directly from your personal devices to you in-room TV

    • Gym Access

    • Bathrobes, Slippers, Microwaves, Tea Kettle, and White Noise Machine*

    • Boxed Water – 1 upon check in. Additional boxes available for $6 + tax

    *Upon Request

  • Our TVs are equipped with GuestCast, which enables our guests to connect their personal devices to the in-room TV and have access to their favorite Cast-enabled apps or websites.

    It just takes a few minutes to set up:

    1. Press the Casting button on the TV remote

    2. Make sure your device is connected to the hotel’s WIFI and use the camera to scan the QR code on the screen (for website casting please use guestcasttv.com)

    3. Follow the direction to pair your device

    4. Open your favorite Cast-enabled app and press the Cast button. Then select the device with your room number on the screen.

    To return to live TV, press the TV button on the remote.

    For technical support, please call GuestCast at 1-888-885-CAST (2278)

  • CHECK OUT IS AT 12PM.

    If you need a late check out, please call the Front Desk. Late check outs are subject to availability and may incur a fee.